Store Regulations

Publication Date: September 15, 2025

TABLE OF CONTENTS:
1. GENERAL PROVISIONS
2. ELECTRONIC SERVICES IN THE ONLINE STORE
3. TERMS OF CONCLUDING A SALES AGREEMENT
4. PAYMENT METHODS AND TERMS FOR THE PRODUCT
5. COST, METHODS, AND TERMS OF PRODUCT DELIVERY AND COLLECTION
6. PRODUCT COMPLAINTS
7. OUT-OF-COURT METHODS FOR HANDLING COMPLAINTS AND PURSUING CLAIMS
8. RIGHT OF WITHDRAWAL FROM THE AGREEMENT
9. PROVISIONS CONCERNING ENTREPRENEURS
10. FINAL PROVISIONS
11. MODEL WITHDRAWAL FORM

1. GENERAL PROVISIONS

1.1. The online store available at www.essensu.pl (hereinafter: “Store” or “Online Store”) is operated by Essensu.pl Rafał Południok with its registered office at: Turkusowa 1/100, 20-572 Lublin, correspondence address: ul. Złotej Wilgi 8/178, 03-984 Warszawa, NIP: 7123489315, email address for contact: knives@essensu.pl, phone number: +48 794 992 662. Contact hours: Mon–Fri 09:00 AM–07:00 PM.

1.2. These Regulations are addressed to both consumers and entrepreneurs using the Store, unless a specific provision of the Regulations states otherwise.

1.3. Essensu.pl Store cares about consumer rights. A consumer cannot waive the rights granted to them by the Act of May 30, 2014, on Consumer Rights (“Consumer Rights Act”). Provisions less favorable to the consumer are invalid, and the mandatory provisions apply in their place.

1.4. The Seller is the administrator of personal data processed in the Store in connection with the implementation of the Regulations. Personal data is processed in accordance with the principles set out in the Privacy Policy available in the Store. The use of the Store and the provision of personal data are voluntary, with exceptions indicated in the Privacy Policy and legal provisions.

1.5. Definitions:
– BUSINESS DAY – a day from Monday to Friday, excluding public holidays.
– REGISTRATION FORM – a form enabling the creation of an Account.
– ORDER FORM – a service enabling the placement of an Order (shopping cart, delivery and payment selection).
– CUSTOMER – a natural person (including an entrepreneur with consumer rights), a legal person, or an organizational unit without legal personality, who concludes or intends to conclude a Sales Agreement.
– ACCOUNT – a collection of resources and data assigned to an individual login and password.
– NEWSLETTER – a service consisting of sending commercial information via e-mail.
– PRODUCT – a movable item presented in the Store, in particular Japanese knives and accessories.
– SELLER / SERVICE PROVIDER – the entity indicated in point 1.1.
– SALES AGREEMENT – a distance sales agreement for a Product concluded via the Store.
– ELECTRONIC SERVICE – a service provided electronically by the Service Provider.
– SERVICE RECIPIENT – an entity using the Electronic Service.
– ORDER – a declaration of will by the Customer submitted via the Order Form, aiming to conclude a Sales Agreement.

2. ELECTRONIC SERVICES IN THE STORE

2.1. The following are available in the Store: Account, Order Form, and Newsletter.
– Account – created after filling out the Registration Form and confirming with the button. The service is free and indefinite; deletion upon request (knives@essensu.pl).
– Order Form – active after adding a Product to the cart; finalized after completing data and clicking the purchase finalization button.
– Newsletter – subscription via the form or during registration; unsubscribe via the link in the footer or by e-mail contact.

2.2. Technical requirements: a device with Internet access, an active e-mail inbox, an up-to-date web browser with cookies and JavaScript enabled.

2.3. Obligations of the Service Recipient: use in accordance with the law and good customs, respect for copyrights and intellectual property, providing factual data, prohibition of delivering unlawful content.

2.4. Complaints regarding electronic services: e-mail: knives@essensu.pl or by post to the address from point 1.1. It is recommended to provide a description, date of irregularity, request, and contact details. Response time: up to 14 calendar days.

3. TERMS OF CONCLUDING A SALES AGREEMENT

3.1. Information about Products constitutes an invitation to conclude an agreement (Art. 71 of the Civil Code).

3.2. Prices are in PLN and include taxes. The Customer is informed about the total price, delivery costs, and other fees no later than before placing the Order.

3.3. The agreement is concluded upon the Customer receiving an e-mail confirmation of the Order acceptance for fulfillment.

3.4. Recording and making available the content of the agreement: Regulations available in the Store; agreement confirmation sent by e-mail; content recorded in the Seller’s system.

4. PAYMENT METHODS AND TERMS FOR THE PRODUCT

4.1. Payment methods (according to the current offer in the cart): traditional bank transfer, fast online payments/card via payment operator, cash on delivery (if available), personal collection payment (if available).

4.2. Terms: bank transfer/online payments – up to 7 days from placing the Order; cash on delivery/personal collection – upon collection.

5. COST, METHODS, AND TERMS OF PRODUCT DELIVERY AND COLLECTION

5.1. Delivery within the territory of the Republic of Poland; other countries – if provided for in the offer or by arrangement.

5.2. Delivery costs are provided in the Store and in the cart. Personal collection (if available) – free of charge.

5.3. Delivery methods: courier shipment, parcel locker/point (if available), cash on delivery (if available), personal collection (if available).

5.4. Delivery time: as a rule, up to 7 Business Days from payment posting (bank transfer/online/card) or from placing the Order (cash on delivery), unless otherwise indicated for the Product. For multiple Products – the longest term applies (unless otherwise stated for the Product).

5.5. The Customer is informed by the Seller about the readiness for personal collection (if available).

6. PRODUCT COMPLAINTS (STATUTORY WARRANTY)

6.1. The Seller is obliged to deliver a Product free from defects. Liability under statutory warranty: Art. 556–576 of the Civil Code.

6.2. Complaints: e-mail knives@essensu.pl or by post (address from point 1.1).

6.3. It is recommended to indicate: type and date of defect discovery, request (repair/replacement/price reduction/withdrawal from the agreement), and contact details.

6.4. Response time: up to 14 calendar days.

6.5. If it is necessary to return a defective Product, please send it to the address indicated by the Seller in response to the complaint.

7. OUT-OF-COURT METHODS FOR HANDLING COMPLAINTS AND PURSUING CLAIMS

7.1. A consumer may use out-of-court methods for handling complaints and pursuing claims (e.g., assistance from a Consumer Ombudsman, Trade Inspection, ODR platform: https://ec.europa.eu/consumers/odr/).

8. RIGHT OF WITHDRAWAL FROM THE AGREEMENT

8.1. A consumer who has concluded a distance agreement may, within 14 calendar days, withdraw from it without giving a reason and without incurring costs – with exceptions specified in this chapter and in legal provisions. Sending a declaration before its expiry (e-mail or by post) is sufficient to meet the deadline.

8.2. Commencement of the withdrawal period: for a sales agreement for goods – from the consumer taking possession of the Product (or a designated third party other than the carrier); for multiple Products – from taking possession of the last one; for partial deliveries – from taking possession of the last batch/part. For other agreements – from the date of concluding the agreement.

8.3. A declaration of withdrawal can be submitted by e-mail (knives@essensu.pl) or by post to the address from point 1.1. The model form (point 11) may be used, but it is not obligatory.

8.4. Effect of withdrawal: the agreement is considered not concluded. The Seller shall return all payments received from the Consumer, including delivery costs (subject to the cheapest ordinary delivery method), immediately, no later than 14 days from receiving the declaration; the Seller may withhold reimbursement until receiving the Product back or receiving proof of its return – whichever occurs first.

8.5. The Consumer shall return the Product immediately, no later than 14 days from the date of withdrawal. The Consumer is responsible for any decrease in the value of the Product resulting from using it in a manner exceeding what is necessary to ascertain its nature, characteristics, and functioning. The Consumer bears the direct costs of returning the Product. If the Consumer chose a more expensive delivery method than the cheapest ordinary method offered by the Store, the Seller will not reimburse the additional costs.

9. PROVISIONS CONCERNING ENTREPRENEURS

9.1. The provisions of this chapter apply to Customers who are not consumers (excluding entrepreneurs with consumer rights, if regulations require different treatment).

9.2. Upon delivery of the Product to the carrier, the benefits and burdens associated with the Product, as well as the risk of accidental loss or damage to the item, pass to the Customer. The Seller is not responsible for delays in transport.

9.3. A Customer who is not a consumer is obliged to examine the shipment at the time and in the manner customary for such shipments; in case of finding a defect or damage – to draw up a report with the carrier and immediately notify the Seller.

9.4. The Seller’s liability towards a Customer who is not a consumer is limited – regardless of the legal basis – to the amount of the price paid and delivery costs within a given Sales Agreement, not exceeding PLN 1,000. The Seller is only liable for typical, foreseeable damages and is not liable for lost profits.

9.5. The Seller may limit available payment methods, including requiring full or partial prepayment. In the case of cash on delivery, a 10% deposit of the cart value is required when placing the order.

9.6. All disputes will be resolved by the competent court closest to the Seller’s registered office.

10. FINAL PROVISIONS

10.1. Agreements concluded through the Store are concluded in Polish.

10.2. Amendment of the Regulations: The Seller may amend the Regulations for important reasons (changes in regulations, payment/delivery methods, scope of services). In the case of continuous services (e.g., Account), changes are binding on the Service Recipient after proper notification, unless they terminate the agreement within 14 days of notification. Changes do not infringe acquired rights or affect Orders placed before their entry into force.

10.3. In matters not regulated herein, Polish law shall apply, in particular the Civil Code, the Act on Providing Services by Electronic Means, and the Consumer Rights Act.

10.4. Effective date of the Regulations: September 15, 2025.

11. MODEL WITHDRAWAL FORM

(This form should be completed and returned only if you wish to withdraw from the agreement)

Recipient:
Essensu.pl Rafał Południok
ul. Złotej Wilgi 8/178, 03-984 Warszawa
e-mail: knives@essensu.pl
www: https://essensu.pl

I/We(*) hereby inform/inform us(*) of my/our withdrawal from the sales agreement for the following items(*)/agreement for the delivery of the following items(*)/agreement for work consisting of performing the following items(*)/for the provision of the following service(*):
…………………………………………………………………………

Date of agreement conclusion(*)/receipt(*): ………………………………………….
Consumer(s) name: ……………………………………………
Consumer(s) address: ……………………………………………………..
Account number for refund: ……………………………………………………….

Consumer(s) signature (only if the form is sent in paper version):
…………………………………………………………………………

Date: ……………………………………………………………………

(*) Delete as appropriate.